Online HRS Hosting Environment
The Online HRS systems are hosted on a Virtual Private Server managed by one of the largest hosting companies in Australia, Ultra Serve, which has clients such as Macquarie Bank is an IBM and Cisco partner and a Government Endorsed supplier.
Virtualisation Platform (VMware) underlying infrastructure:- Intel XEON Quad-Core Processors- PC2-5300 ECC DDR2 ChipKill RAM- SAN (Storage Area Network)- RAID 5 - (Striping with Parity)- SAS 15K RPM Hard Drives- Hardware SLA: 4 Hours- Redundant Power Supplies
Managed Shared High Availability Firewall Cluster:-Sonic Wall NSA 2400 Series Cluster-Ultra Serve Engineers Manage all Rule Sets and Intrusion Prevention
Managed Backup Storage (Onsite SAN) takes a snap shot of the complete System State and is retained for 24 hours.
All Services are highly redundant:-Network-File System (SAN)-Server Frontend Cluster (VMware)
SERVICE LEVEL AGREEMENT (SLA)99.9% Network Uptime Service Level AgreementThis 99.9% Network Uptime Service Level Agreement (“Network Uptime SLA”) supplements the Master Services Agreement.For the purposes of this section, downtime is defined as a) an unscheduled outage for a period of time where network services are unavailable due to capacity issues or hardware failure b) packet loss of over 50%.
Standard Incident Management SLA:
Priority One - Loss of Service - Response 2 hours - Resolved in 4 hours
Priority Two - Service Degradation - Response 2 hours - Resolved in 4 hours to 8 hours
Priority Three - Minor operational issues - Response 8 hours - Resolved in 48 hours
Ultra Serve runs a Highly Redundant, Load Balanced Cisco Core Network, which is serviced by multiple aggregated upstream internet providers (with a mesh topology of Tier 1 and 2 service providers). If a major carrier goes offline the network service will still be operational through other service providers (Service is based on BGP Routing).
A comprehensive Network SLA 99.9%, Ultra Serve continually monitor the network status and load ensuring Quality of Service is provided.
Tier 3 Facility (Highest Available in Australia) offering 99.999% SLA on Power, Cooling , Humidity, Fire Suppression, etcCarrier Neutral Building; All major carriers terminate in the building (Telstra, Optus SingTel, AAPT, PowerTel/MCI, etc)Security/Certification - DSD Highly Protected ASIO T4 Facility Certification and ISO9000 - SunTone II Facility Certification
Onsite Engineers - Network Operations Centre operates 24x7 in the Data Centre. Technical Experience - Ultra Serve have on hand very competent team of technical engineers that have extensive hosting skills.
All hosting costs are included in the annual licensing fees.