Online HRS Hosting Environment

Online HRS Hosting Environment

The Online HRS systems are hosted on a Virtual Private Server managed by one of the largest hosting companies in Australia, Ultra Serve, which has clients such as Macquarie Bank is an IBM and Cisco partner and a Government Endorsed supplier.

System Hardware:

Virtualisation Platform (VMware) underlying infrastructure:- Intel XEON Quad-Core Processors- PC2-5300 ECC DDR2 ChipKill RAM- SAN (Storage Area Network)- RAID 5 - (Striping with Parity)- SAS 15K RPM Hard Drives- Hardware SLA: 4 Hours- Redundant Power Supplies


Managed Shared High Availability Firewall Cluster:-Sonic Wall NSA 2400 Series Cluster-Ultra Serve Engineers Manage all Rule Sets and Intrusion Prevention


Managed Backup Storage (Onsite SAN) takes a snap shot of the complete System State and is retained for 24 hours.


All Services are highly redundant:-Network-File System (SAN)-Server Frontend Cluster (VMware)

Up time:

SERVICE LEVEL AGREEMENT (SLA)99.9% Network Uptime Service Level AgreementThis 99.9% Network Uptime Service Level Agreement (“Network Uptime SLA”) supplements the Master Services Agreement.For the purposes of this section, downtime is defined as a) an unscheduled outage for a period of time where network services are unavailable due to capacity issues or hardware failure b) packet loss of over 50%.

Standard Incident Management SLA:

Priority One - Loss of Service - Response 2 hours - Resolved in 4 hours
Priority Two - Service Degradation - Response 2 hours - Resolved in 4 hours to 8 hours
Priority Three - Minor operational issues - Response 8 hours - Resolved in 48 hours


Ultra Serve runs a Highly Redundant, Load Balanced Cisco Core Network, which is serviced by multiple aggregated upstream internet providers (with a mesh topology of Tier 1 and 2 service providers). If a major carrier goes offline the network service will still be operational through other service providers (Service is based on BGP Routing).

Network Management:

A comprehensive Network SLA 99.9%, Ultra Serve continually monitor the network status and load ensuring Quality of Service is provided.


Tier 3 Facility (Highest Available in Australia) offering 99.999% SLA on Power, Cooling , Humidity, Fire Suppression, etcCarrier Neutral Building; All major carriers terminate in the building (Telstra, Optus SingTel, AAPT, PowerTel/MCI, etc)Security/Certification - DSD Highly Protected ASIO T4 Facility Certification and ISO9000 - SunTone II Facility Certification


Onsite Engineers - Network Operations Centre operates 24x7 in the Data Centre. Technical Experience - Ultra Serve have on hand very competent team of technical engineers that have extensive hosting skills.

Hosting Costs:

All hosting costs are included in the annual licensing fees.

Like what you see? Start a free trial of Online HRS today…

Recent Posts

How to Use an OHS Policy Register

OHS compliance is not optional in Australia. You will need to have compliance tools in place such as policies, procedures, checklists, safe work methods….etc

Online OHS comes with over 60 pre-loaded documents including ohs policies and procedures. Check out more of its major features here.

But having all the documents in the world are no good if your people can’t access them 24 hours a day. That is the advantage of an in the cloud OHS system like Online OHS. Our OHS policy register keeps everything neat and tidy and easy to retrieve when you need a document most.

In this tutorial you will learn what a policy is, what is the difference between a policy and a procedure, why you need them, how to write a policy and how to build a policy using the Online OHS policy register.

Contact us today for an online demonstration of why Online OHS is right for your business.

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